Firefox in your country survey: round 2

Today we’re launching round 2 of the Firefox in your country survey
with a new list of countries and new and improved questions. The survey will remain open until December 26th.

Thanks to Staś Małolepszy and Mozilla’s awesome team of localizers, the survey is available in 15 languages: English, French, Greek, Italian, Spanish (Spain, Argentina, Mexico), Catalan, Czech, Hebrew, Romanian, Sinhala, Vietnamese, Dutch, and Frisian!

So in this round we would especially like to hear from people in the following countries. Please help us spread the word to others, whether or not they use Firefox:

Argentina
Bolivia
Chile
Czech Republic
France
Greece
Israel
Italy
Mexico
Peru
Romania
Sri Lanka
Spain
The Netherlands
Vietnam

If you’re from any country this survey is localized for beyond the ones listed above, we also definitely welcome your responses in this round.

The link to the survey is the same for everyone and the page should automatically display the survey in your language. If you don’t see it in your language, use the pull-down menu at the top right to change it.

We’re already planning round 3 for early 2009, so if you’re interested in helping launch the survey in your country, please comment here.

Thanks for participating!

 
Posted on Dec 12, 2008 by: Alix F. @ 16:05 Leave a comment Comments: 11

Brazil: Firefox wins Info's best software of the year award

Firefox was just chosen by Info Magazine as the best software and best browser of the year for 2008. See this year’s complete list of nominees and awards on the Info website

Mozilla was represented by Bruno Magrani, Mario Rinaldi, and Clauber Stipkovic.

The ceremony’s photos are available on the Info site

In addition to the award, we’re also excited that NetApplications reports 30% market share for Firefox in Brazil for November 2008 (up from 19% in November 2007).

Many thanks to everyone in the awesome community in Brazil for making all this possible!

Follow the new Mozilla Brasil blog for the latest news!

 
Posted on Dec 05, 2008 by: Alix F. @ 14:11 Leave a comment Comments: 0

What's the most compelling Firefox feature? Tabs of course!

According to the Firefox in your country survey tabbed browsing is still viewed as the most compelling Firefox feature!

Here’s the exact question: What do you think would be the most compelling product feature for people who you know?

And an overview of the results:

Now let’s look at the details: who picked what feature?

Note: The data below highlights some of the statistically significant differences between groups. Remember that in each care we’re comparing a group with its peers. For example, people who have been using Firefox for more than 2 years are compared to people who have been using Firefox for other amounts of time or aren’t using it. In all cases, having a group more or less likely to have picked an option does not mean it’s their top choice, just that people in the group were more likely than in other groups to choose the option. Also, the overall numbers include all responses, including those coming from countries not targeted in the pilot.

Tabbed browsing (28.9%)

Overall, tabbed browsing is the most frequently selected feature, ahead of the add-ons manager and the phishing and malware protections. It is more likely to be chosen by people who have been using Firefox for a long time, which might indicate that these users know how to make the most of tabs on Firefox (since there are many clever tricks with tabs, even more if you have add-ons). It could also indicate that these users still remember the time when only Firefox had tabs (you can see that people who use another browser as their primary are less likely to have selected tabs).

More stats:

  • more likely choice for people who have been using Firefox for 2+ years (30.4%)
  • much less likely choice for people who have been using Firefox for less than 12 months, less likely to be chosen the less people have used Firefox (17.8% to 24.1%)
  • less likely choice for people who use Firefox, but not as their primary browser (24.2%)
  • less likely for people spending 8+ hours / day on the web (26.6%)
  • more likely for people who use Firefox primarily at work (31.9%)

Smart location bar (9.8%)

The smart location bar (“awesome bar”) is less likely to be chosen by Firefox 2 users (5.8%), which makes sense since the feature was not available until Firefox 3. What the surprising was that there was no difference between the people who have been using Firefox for a long time and new users, or depending on how much time people spend on the Internet. The awesomeness of the awesomebar increases as you use the browser more, so I would have expected a different result here.

Session restore (8.7%)

The hypothesis here is that session restore is more popular with more recent and “light” Firefox users: people who have used Firefox for 2–6 months were the most likely to choose this feature (I would guess that the less than 1 month group has not discovered the feature yet), people who have not installed add-ons, or aren’t sure what version of Firefox they use also were more likely to choose this one. Maybe people who have been using Firefox for 2 years or more are so used to the feature they don’t notice it anymore?

More stats:

  • more likely to be reported by people using Firefox for 2–6 months (13%) and 1–2 year (10.4%)
  • more likely for people who have not installed add-ons (13%)
  • much more likely for people who aren’t sure what version of Firefox they use (13.7%)
  • less likely by people using Firefox for 2+ years (8%)

Don’t know/No opinion (7.5%)

This one shouldn’t be very interesting, except that it’s more likely for people using Firefox for less than 1 month (15.6%) and people who don’t use it (21.9%) to have selected this option. It’s also more likely for people who have not installed add-ons (14.6%).
This indicates that features are discovered and adopted over time. So how can we help Firefox users learn about all its cool features sooner?

Other (5.4%)

We’re still processing the results for the open-ended questions, more on what “other” are later…

One-click bookmarks (3.1%)

Much like session restore, this feature is more likely to be chosen by newer Firefox users, people who spend less time on the web, and don’t have add-ons. A very puzzling stat is that they are more likely to report using Firefox 1, which does not have 1-click bookmarks… maybe there was confusion and people thought of bookmarks in general, or maybe they’re not really using Firefox 1.

More stats:

  • more likely reported by people using Firefox for less than 12 months (10% for less than 1 month, 9.3% for 2–6 months)
  • less likely for 2+ years (2.4%)
  • more likely for people who use Firefox but not as their primary browser (5%)
  • more likely for people who did not install add-ons (7%)
  • more likely for people spending 1–2 hours/day on the web (4.4%)
  • more likely for people who use Firefox primarily at home (4%) and in cybercafes (12.2%)
  • more likely to be using Firefox 1 (20%) or to be unsure (7.2%)

Password Manager (1.7%)

Just like session restore and one-click bookmarks, password manager is chosen as the most compelling feature most often by newer Firefox users. One troubling stat below is the fact that people who use Firefox in cybercafes are more likely to choose password manager.

More stats:

  • more likely to be chosen by people using Firefox for less than 6 months (5.6% for less than 1 month, 3.9% for 2–6 months), less likely by 2+ yr (1.2%)
  • more likely for people who use Firefox but not as their primary browser (3.4%)
  • more likely to be used by people who primarily use Firefox in cybercafes (6.1% vs. 1.7%)

Country-specific data

Australia:

The number match the overall numbers, except for one small exception: people in Australia were more likely to pick “other” (9.8%) as their top feature.

Germany:

  • much less likely to choose tabbed browsing (19% vs. 28.9%)
  • much less likely to select session restore (4.6% vs 8.7%)
  • much more likely to pick “no opinion” (20.9% vs. 7.5%)

Spain:

  • more likely to choose tabbed browsing (32.4% vs. 28.9%)
  • less likely to pick add-ons manager (14.2% vs. 17.7%)
  • more likely to pick phishing/malware protection (19.4% vs. 17.3%)
  • less likely to pick 1-click bookmarks (1.9% vs. 3.1%)

India:

  • more likely to choose 1-click bookmarks (4.7% vs. 3.1%)
  • less likely to pick smart location bar (6.2% vs. 9.8%)
  • more likely to select session restore (12.2% vs. 8.7%)

Indonesia:

  • less likely to pick smart location bar (3.2% vs. 9.8%)
  • much more likely to choose the add-ons manager (30.4% vs. 17.7%)

Poland:

  • much less likely to select the add-ons manager (7% vs. 17.7%)
  • more likely to pick the password manager (3.1% vs. 1.7%) and phishing/malware protection (25.4% vs. 17.3%) or no opinion (11% vs. 7.5%)

Brazil:

  • more likely to pick tabbed browsing (31.5% vs. 28.9%), smart location bar (12% vs. 9.8%) and session restore (10.7% vs. 8.7%)
  • less likely no opinion (3.2% vs. 7.5%)
 
Posted on Nov 20, 2008 by: Alix F. @ 17:50 Leave a comment Comments: 4

Firefox in your country survey results

We launched the pilot Firefox in your country survey last September and received 9,506 responses, which is amazing given the length of the survey (20 questions). Thanks to everyone who took the time to respond and to spread the word about the survey.

Since this is the first time we ran the survey, we wanted to do a test run first and targeted 7 countries: Brazil, India, Germany, Poland, Indonesia, Spain, and Australia. However, answers came in from all over the world! Given the enthusiasm, we’re definitely planning to extend the survey to more countries.

The next round should happen in mid-December with revised questions and a new list of countries. If you’re interested in helping to localize the survey or to promote it in your country, let us know!

Stay tuned for a series of blog posts to go over the results.

Many thanks to Stas for his help in setting up the survey and analyzing the results.

 
Posted on Nov 20, 2008 by: Alix F. @ 17:37 Leave a comment Comments: 2

Firefox in Brazil: next steps

A few weeks ago I summarized some of the activities of Mozilla in Brazil so far and promised an outline of the next steps. Here they are:

Introducing the Mozilla Brazil blog

Check out the Mozilla in Brasil blog to see the latest news about Mozilla and Firefox in Brazil, in Portuguese! We’re hoping to have a mix of updates on current activities in Brazil, release announcements, and guest posts from the community. We’re very excited to launch this new blog!

Announcing the LAN House project

LAN Houses are the cybercafes of Brazil, used by 49% of Internet users. Mozilla is suporting a new initiative to understand better LAN Houses and see what Mozilla can do to help. We’re creating a forum for LAN house owners to bring up the issues they are facing, and communicate with each other. We’re also organizing a meeting with LAN house owners in Rio in December. Let us know if you’d like to participate!

Firefox in Brazil survey

Brazil was part of the pilot for the Firefox in your country survey. We’re still analyzing the 1,510 responses, but here are some highlights:

  • 87% of respondents use Firefox as their primary browser
  • 91% are using Firefox 3
  • 96% have recommended Firefox
  • 43% say a recommendation from a friend is the biggest factor in getting people to try Firefox
  • 41% say that not knowing about Firefox is the biggest inhibitor to getting people to use Firefox
  • 92% of respondent have installed an add-on
  • Tabbed browsing is seen as the most compelling feature for people the respondents know
  • Firefox is primarily used at home

Many thanks to everyone who took the time to respond and spread the word about the survey! We will be posting more details shortly.

More online fun

Stay tuned for details on an upcoming online contest… all we can say is that it will involve video.

As always, we will also continue focusing on events, PR, campus reps, and most of all supporting the community in Brazil in any way we can. If you have projects you’d like help with, let us know!

 
Posted on Nov 03, 2008 by: Alix F. @ 09:13 Leave a comment Comments: 0

From click to download to engagement

This is a follow-up to the post on revisiting engagement and retention which provides an overview of the following puzzle: what happens to people who click to download Firefox but never become active users?

To start the investigation, let’s look at the user experience from click to download to engagement.

Suppose you are currently using another browser, and have decided to switch to Firefox. You already know about Firefox and where to get it.

The first thing you need to do is download Firefox. You visit mozilla.com click on the green download button, complete the download and the install, and launch Firefox. From then on, you look for the Firefox icon and click on it whenever you wish to browse the web. You even install cool add-ons to customize the look and functionality of Firefox. You are so thrilled you recommend Firefox to your friends, family, and colleagues!

Now, wasn’t that easy? It did sound quite simple, but only because each one of those steps went very smoothly. However, our data shows that this is not necessarily always the nice experience people go through.

Here are some hypotheses of where things might go wrong along the way, focusing on IE users on Windows XP. We’d love your feedback on whether or not you’ve seen this happen, whether it’s likely or not. You’ll see at each step if we are currently able to quantify the success rate.

  1. You visit Mozilla.com and find the download button.
  2. You click on the download button, you see the download box (no data on this), and you are redirected to the download.html page (98% success rate).
  3. or:
    • the download does not start and you don't see the text "Your download should automatically begin in a few seconds, but if not, click here." on the download page
  4. The download completes successfully (no data).
  5. or:
    • the download is interrupted because of a problem with your internet connection
    • you stop the download because it takes too long
  6. You find and successfully run the installer (no data).
  7. or:
    • you can't find the installer
    • you have an issue during the install process and aren't sure where to turn for help
    • you don't run the installer right away, because the download took too much time and you started doing something else and forgot about it. You may or may not run it later.
  8. You launch Firefox for the 1st time (57% success rate for download + install + first run )
  9. or:
    • you unchecked the "Launch Firefox now" checkbox in the Setup Wizard and can't find Firefox anymore
  10. From now on, the next time you wish to browse the web, you remember you have Firefox, find it on your desktop and launch it (49% after 30 days).
  11. or:
    • you didn't set Firefox as your default browser and can't find it anymore
    • you started using Firefox but stopped (site incompatibility? missing plugins? didn't import your bookmarks & settings during the install and aren't sure how to transfer them?)
    • you forgot about Firefox after you installed it...

What do you think? Has any of this happened to you or someone you know? Are there other steps/scenarios you can think of?

More importantly, if half of the people who start a download don’t become active users, what do you think we can and should do about it?

 
Posted on Oct 31, 2008 by: Alix F. @ 10:19 Leave a comment Comments: 2

Revisiting Engagement and Retention

We’re in the process of revisiting opportunities for increasing user engagement and therefore retention . You may remember the Funnelcake experiment , which showed that a significant number of would-be Firefox users may fall out at different stages between the time they start downloading Firefox, and when they become active daily users.

Here’s how we’re thinking about the steps a user goes through from click to download to active usage of Firefox:

  • Acquisition: the user is aware of Firefox, visits mozilla.com (or another site offering Firefox downloads) and clicks on the download button
  • Conversion: the user has clicked on the download button, views the download page and completes the download
  • Activation: the user has downloaded Firefox, the install is successful, the user launches Firefox and successfully views the first run page
  • Engagement: the user has installed Firefox, launched it once, and launches it again within 30 days
  • Retention: the user is actively using Firefox after 30 days.

There is a clear distinction between the steps from click to download to first run page (acquisition->activation), and the subsequent use of Firefox (engagement and retention). Our hypothesis is that issues with the former are more technical (download speed/interrupted download, ease of install), whereas issues with the latter are linked to a change of habit (ex: not always clicking on the blue “e” to access the web).

In the first phase, the user clearly signifies an intent to download, install and run Firefox by clicking on the Download button. Therefore, this process is something we’re looking at very closely to understand why it may not be completed successfully. For example, we’re planning to update the download.html page to better reflect the steps users should expect to go through. More on that later…

We’re also starting to think about programs to specifically address the habit change. It would be great to hear what your experience has been in switching to Firefox or getting others to switch and continue using Firefox. What has made Firefox “stick”? What did you have to overcome to change your habit? Were add-ons key to opening Firefox instead of another browser? Or maybe it was getting to the point where you started to benefit from the cool features in Firefox like the awesome bar?

Finally, more funnelcake experiments are planned, which will help understand and monitor the download funnel, engagement, and retention over time. It would be useful to hear even anecdotal evidence of the conversion and retention rates for other downloadable software products. Having benchmarks will help us understand what is achievable and where we have room to improve.

In the next post, we’ll be looking at how we’re measuring each step, what is working, what’s not, and how we can get better over time.

 
Posted on Oct 27, 2008 by: Alix F. @ 11:10 Leave a comment Comments: 4

Next steps for Spreadfirefox.com

Quite a few improvements to Sfx landed over the summer. Many thanks to Alex Buchanan and Paul Booker for their hard work!

After analyzing traffic to the site, and gathering feedback from Sfx members and admins, we have also created a plan for the next set of improvements.

The priority for next quarter is to redesign the homepage and top-level navigation of the site. There is a lot of information on the current page, which makes it difficult for new users to navigate.

We envision three parts to the redesign:

  • Create a simplified homepage with an explanation of what Sfx is about, a community spotlight, and a call to action.
  • Create a new page for members to track Sfx activity. This is where members will go to see what is happening on the site: events, new groups, new posts, etc.
  • Update the navigation to improve usability. This includes making the header smaller so more page content is visible without scrolling, and making the menus easier to find. We’ll also add the activity page and the campus reps program to the top level menus.

In addition to the big redesign, we’re planning to add a content aggregator to gather Firefox marketing content posted outside of Sfx and publish it to the site. The long term vision is to aggregate all things related to Firefox marketing (including tweets, photos, videos…) but we’ll start with a simpler blog aggregator. We’re hoping to have content from Mozilla marketing, but also from Sfx members who are blogging about spreading Firefox around the globe.

Finally, there are many smaller tweaks, including new content creation (how to get started/tutorials) and some bugs fixes.

You can see the full plan posted on the Sfx group which we’re using to discuss and keep track of updates to the site.

Many thanks to all the volunteers who are helping with the development and day-today operations of the site! We’re always looking for more help, so contact us if you’re interested!

 
Posted on Sep 30, 2008 by: Alix F. @ 21:41 Leave a comment Comments: 2

Firefox in your country survey - update

Two weeks ago, we launched a new pilot survey: Firefox in your country to better understand how and why people are using Firefox in specific markets.

The initial set of countries targeted includes Australia, Brazil, Germany, India, Indonesia, Poland, and Spain.

We have received 8,500 responses so far, this is phenomenal! Thank you to everyone who has answered the survey and helped spread the word about it.

We are still hoping to get a few more answers from Australia and India before the survey closes, so we would really appreciate your help in reaching out to people in those countries.

What’s next? Once we get the results, we’ll analyze them and publish aggregate data (no personal information). We’ll also use these results to tweak the questions in the survey, if needed, before extending it to more countries. We’ve been thrilled to see how many people have expressed interest in helping localize and publicize the survey.

Thanks for your help with this project!

 
Posted on Sep 29, 2008 by: Alix F. @ 13:09 Leave a comment Comments: 3

Firefox in Brazil

I wanted to share the tremendous progress that has been made so far in Brazil in 2008. Here’s a summary of the activities and some of the results:

  • The number of daily active users has doubled from 1.2 million in November ‘07 to 2.5 million in August ‘08
  • Market share has increased from 19% in November 2007 to 27% in July 2008 (Source: Net Applications )
  • Brazil was an integral part of the Firefox 3 launch!
  • Mozilla participated in FISL, the largest open source conference in Brazil
  • The community is more involved than ever!

Community involvement:

Campus reps, evangelists, events organizers and contest participants, you name it! The community in Brazil is thriving, and we’re very excited to see so much enthusiasm.
In fact, one of the 3 grand prize winners of the Extend Firefox 3 contest is from Brazil and has been a very active member of the community this year. Congratulations to Felipe Gomes for the Tagmarks add-on!

Firefox 3 launch:

  • Firefox 3 and mozilla.com were fully localized
  • The Download day project was localized and everyone helped spread the word! Brazil was one of the top countries in terms of number of pledges.
  • Press: localization of the reviewer’s guide, direct press outreach for download day and the launch, extensive press coverage in all major press outlets (including the printed version of Folha de Sao Paulo, Brazil’s largest newspaper) and many blogs
  • Launch parties in 5 cities with 700 attendees

Fisl (April 2008):

Thank you all for making this possible! In particular, thanks to Marcio Galli, Bruno Magrani and Ronaldo Lemos for initiating and helping coordinate many of the activities. Thanks also to the fantastic team of localizers, including Jeferson Hultmann, Fernando Pereira Silveira, and Marcio Galli.

Stay tuned for more on what we’re planning next for Brazil!

 
Posted on Aug 27, 2008 by: Alix F. @ 13:06 Leave a comment Comments: 0